Candle of the Month

Dispatch and Delivery

Nizar ships worldwide.

Please note for domestic orders that orders are sent via Sendle and therefore we cannot send to PO Boxes and Australia Post Parcel Lockers.

Nizar offers flat rate shipping fees on all orders as outlined below!

1. Anywhere within Australia

Standard $8.50 (AUD) 2 - 8 Business Days

Express $12.00 (AUD) 1 - 4 Business Days

2. Rest of the world

$50.00 (AUD) 6 - 27 Business Days

3. Local Delivery (delivered by Candy personally)

Up to 10km from Nizar studio - $10 (AUD)

10km-20km from Nizar studio - $15 (AUD)

Please see below for dispatch processing time frames:

1. ALL products - 3 to 5 business days.

Please note that this dispatch processing time is ADDITIONAL to the above delivery/shipping estimate time frames. 

Pick Up Of Orders

Nizar offers ‘Local Pick Up’ for all orders.

Pick up is available from the following address:

4 Braddon Street, Blacktown, NSW 2148

• Please wait for an email/text message confirmation that your order is ready to pick up before you come.
• Please email what day and time you would like to pick up at candywicks@nizarhandmade.com
• Orders must be picked up within 2 weeks of receiving your notification that it is ready. Orders will be cancelled and refunded after 2 weeks.
• Pick up of orders is available Monday - Saturday, 10:00am - 5:00pm. We are CLOSED on Sundays.
• Please note that 3 business days is required to process orders before they are ready for pick up. 

Refund Policy

1. Any home decor item such as candles & parfum can be exchanged/returned and refunded when notified within 72 hours of receiving the item. Any item returned/exchanged must be unused and in original condition and original packaging, undamaged.
   

2. Please contact me as soon as possible at candywicks@nizarhandmade.com if there are any issues or you have any questions. I will do my best to assist you.

Privacy Policy

Private information collected during the check-out process will be used exclusively for dispatching your order. Your information will not be used for any other purpose than providing to Sendle for delivery of goods purchased.

Your information will only be used for sending you newsletters via email if specifically requested by you.

Your information will never be provided to any other third parties.

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COVID-19 Coronavirus

All visitors to our studio must check-in via our official Service NSW QR code.
The current situation is being closely monitored to ensure utmost health and safety within the business. Currrently, our online shop will continue to operate as usual. When visiting the premises to pick up orders, I recommend adhering to social distancing and wearing a mask. Lets work together to keep each other safe.

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Wood wick candles

Wooden wicks work a little differently to traditional cotton wicks. They are a bit trickier. When initially burning a fresh candle, it may take a few goes to get it going. But once burning, it should burn consistently with that beautiful crackling that you want. Sometimes a little patience is all that it needs.

Try to maintain a 5mm wood wick height as this is the optimal height for consistent burning. Trim your wick after every burn.

Do not leave burning unattended.